Privacy Policy

🔒 Pat’s Petals Privacy Policy

Last updated: October 2025

1. Who we are

Pat’s Petals is an independent florist based in Kidderminster, Worcestershire.
We provide fresh and artificial flowers, bouquets, and related services.

Contact:
Pat’s Petals
Kidderminster, UK
Email: flowers@pats-petals.co.uk
Phone: 07533 749 127

2. What data we collect

We may collect the following information:

Your name and contact details (phone, email, address)

Order details and delivery information

Payment information (processed securely via SumUp)

CCTV footage (inside the shop area only)

3. Why we collect it

We use this information to:

Process and deliver your orders

Contact you about your order or booking

Manage our accounts and tax records

Improve our services and customer safety

(If you’ve agreed) send occasional updates or offers

4. CCTV use

We use CCTV in our shop for:

Security and crime prevention

Protecting our staff, customers, and property

CCTV footage is stored securely and automatically deleted after 30 days, unless required for an investigation.
A sign is displayed in-store to let visitors know recording is in use.

5. How we protect your data

Computers and tills are password-protected.

Only authorised staff can access order details.

We never sell or share your information with third parties for marketing.

6. How long we keep your data

Order details: up to 12 months (for customer service and repeat orders).

Financial records: up to 6 years (legal requirement).

CCTV footage: 30 days, unless needed longer for a security reason.

7. Your rights

You can ask us at any time to:

See what information we hold about you

Correct or update your details

Delete your data (where legally possible)
To do this, just contact us using the details above.

8. Changes to this policy

We may update this notice from time to time.
The latest version will always be available on our website and in-store.